Terms and conditions


The website is owned by Made by Bent, Lübecker Strasse 82, 22087 Hamburg, Germany, VAT.no. DE317627708. All names, brands, trademarks and logos on the website are the property of Made by Bent or its partners. All names, brands, logos, trademarks are protected by copyright and can only be used with permission from Made by Bent.

These terms and conditions are subject to the laws of EU and Germany.

The online shop (hereinafter webshop) apply all applicable EU rules and terms for webshops!


§ 1 Applicability

The following terms and conditions of purchase shall apply to all products found on this site (hereinafter products).

The terms and conditions may only be changed by means of written agreement between Made by Bent, VAT no.: DE317627708, email: hello@madebybent.com and the customer, unless otherwise specified below.


§ 2 Conclusion of a contract

With every purchase, the customer accepts the terms and conditions of purchase. Please read these terms and conditions carefully and familiarize yourself with the obligations and rights they contain. You will receive a link to the terms and conditions together with your order confirmation via e-mail.

Made by Bent reserves the right to claim that prices have been misprinted on the webshop. A final and binding agreement between you and Made by Bent has been concluded when your order has been accepted by Made by Bent. Webshop will send an order confirmation including delivery time to you by email when the order has been accepted. The order receipt received immediately after submitting the order does not constitute an order confirmation. You are only allowed to purchase products at the webshop if you are a consumer, i.e. not a business customer.

At webshop, persons under the age of 18 years may only enter into a legal (cash) purchase agreement by way of their parents or another person, permitted to legally act on behalf of the minor.

Webshop reserves the right to cancel the customer’s order due to misprints, technical problems, delivery failure or similar situations. All prices include German value-added tax.

Webshop is not liable for delays or for non-performance due to force majeure. 

For as long as a force majeure situation persists, webshop is relieved from performance of its obligations.

Webshop reserves the right in relation to typing errors, pricing errors, changes to VAT and fees, sold out / out-of-stock products, and delivery failure on behalf of Made by Bent’s suppliers.


§ 3 Property right

From the day of delivery or pickup, the customer holds the property rights to the products including all accessories, etc. that may be added to or replace parts of the products during the purchase agreement.

The customer is entitled to legally command over the products, accessories, etc. from the date of delivery or pickup.


§ 4 Terms of payment and fees

When customers purchase at webshop, they can pay by creditcards, such as Mastercard, Visa, American Express.


If the delivery address is within the EU, German VAT is mandatory! 

For customers from all other destinations (outside the EU) webshop deduct 19% German VAT from the product price. Please note the customer may have to pay import fees and tax before pick-up or delivery. Import fees vary widely across the world, so the customer needs to contact customs office for further details.

Payments via credit card are subject to the terms of use of the financial institution issuing the card. If the customer chooses payment by credit card, the payment amount will be temporarily authorized as pending charge.

Please note that some banks do charge an extra overseas transaction fee. This depends on the bank’s policy and the fee is not issued by webshop. The overseas transaction fee will not be refunded by Made by BENT. For more information, please contact your bank.

Upon dispatch, webshop issues the permanent transaction charges. This implies that the card holder no longer has the payment amount at disposal once the order has been accepted. However, the payment amount will first be debited on the card holder’s account, after the credit institute receives the payment order from webshop.

The payment of the order will be effected upon dispatch of the products from webshop. The amount due will be deducted from the customer’s card by the time the products are dispatched from webshop’s warehouse. Webshop cannot charge more than the amount approved by the customer upon purchase.


§ 5 Delivery options

When the product arrive to the cargo hub or airport nearest to the delivery address, the customer will be contacted by the shipping company to agree, when the customer is home for delivery of the product.

The customer needs to make sure to pay the local taxes and/or import duties before delivery. These charges must be paid by the customer as the customer of the order. Webshop has no control over these charges and cannot be held responsible for any extra charges!

Any additional services required at delivery shall be individually arranged between you and the delivery company. 

The costs for any additional services is to be borne by you and agreed in advance between the costumer and the shipping company.

If you have any questions regarding delivery, please don’t hesitate to contact us: hello@madebybent.com 

Customer may also collect the products ordered directly at Webshop. Webshop reserves its right in relation to sold-out and discontinued products.

Please contact our customer service for additional information: hello@madebybent.com

Webshop will normally indicate a delivery time at our website below each product. Delivery times indicated are subject to change due to external circumstances beyond webshop’s control. In the event of changes or delays, the customer will be notified via e-mail or telephone.

Made by Bent shop shall be under no liability for any delay to deliver the products within the timescale agreed upon.

The customer shall inspect the delivered products immediately on curbside upon receipt. In the event of product damage or deficiencies the customer shall without delay contact webshop via hello@madebybent.com.

Any shipping damage must be informed and documented and written at the consignment note to justify the claim. At the same day as delivery to curbside, hello@madebybent.com need to receive a photo of the consignment note with your damage description written on.

If the customer refuses to accept delivery, e.g. by failing to be physically present at the agreed upon time and date, webshop shall be entitled to claim compensation as set out in Made by Bent´s fee rates and the general rules according to German law.

All items purchased at webshop are insured during transport. The risk shall pass entirely to the customer at the moment the product/products is/are delivered to curbside or when receiving the product/products at the airport (pickup).

On delivery of the order, the customer shall sign a delivery form, freight-note etc. to approving goods/packaging bear/bears no visible sign of damages or other deficiencies.


§ 6 Customer’s responsibility

In addition to the customer’s payment obligation, the customer shall assume the following responsibilities:

Notification to webshop shall be informed of any defects or shortcomings of the products at the moment the customer discovers them.


§ 7 Repairing

Webshop shall be obliged to repair defective products, providing our inspection indicates that an original damage/defect exists, meaning that the product had already been damaged/defective before delivery to the customer took place.

All complaints must be filed within 2 years from delivery date or within the product’s warranty period in order to oblige Webshop to repair defective products. Complaints shall be filed within a reasonable period of time after the discovery of the damage. Complaints are considered timely if they are filed by the customer within a period of 14 days after discovery. Any shipping damage must be informed and documented at the consignment note to justify the claim. In the same day as delivery, hello@madebybent.com need to receive a photo of the consignment note with your damage description written on.

Under no circumstances shall webshop be obliged to repair product damage caused by the customer as a result of careless treatment, improper/wrong assembly and installation, deliberate damage (vandalism), etc. Further, webshop shall not be liable for any damage or failure caused by nature beyond its reasonable control.

Webshop does at any time reserves the right to repair a damaged product before replacing it.

Webshop shall under no circumstances be liable for any consequential damages no matter - whether this damage results from dysfunction of products, accessories, etc., from inadequate/faulty mounting/assembly and so forth - whether the damage results in scratch marks in the flooring, wall damage, loss of earnings, etc.

Webshop’s liability for damage of the customer, relatives, property, business associates etc. is restricted to damage caused by gross negligence on behalf of Made by Bent, in addition to the responsibilities laid down in the common, mandatory liability rules. Webshop does not cover indirect losses and consequential damage.

In case of damage of a third party, the customer shall immediately inform webshop and contribute to clarify the cause of damage. Webshop shall have the right to inspect the damage.


§ 8 Returns

The deadline for returning products is 30 calendar days, counting from the day of delivery.

If the customer wishes to return any products, the customer is obliged to inform webshop in writing to hello@madebybent.com within 14 calendar days after delivery. 

The product are to be returned to Webshop no later than 30 calendar days after delivery to the customer.

Made by Bent

Lasse Sundgaard
Lübeckerstrasse 82

22087 Hamburg
Phone:+49 (0)176 591 301 85
VAT no: DE317627708


The customer is responsible for return shipment costs and delivery risk.

Webshop does not cover return-shipping costs. 

Products that are returned using freight collect are not being accepted. To maintain a 100% refund of the purchase price, the products have to be returned in original packaging and in same condition and quantity as received. 

Used products or products that are no longer in their original packaging will be reduced in price!

What percentage of the amount that will be returned, is determined on the basis of a specific assessment for the sales price of a comparable used product. Determining of the price reduction can be informed in advance by sending documentation of the used products, such as pictures including text description.

Webshop will return the full or reduced amount of the product (according to above) no later then 14 calendar days after receiving a documentation to hello@madebybent.com in form of a freightnote etc. that the product is returned to webshop.

If you have any questions regarding returns, please don’t hesitate to contact us: hello@madebybent.com


§ 9 Personal data policy and transfer of personal data

With your first purchase, you as the customer are registered as Webshop customer. The following personal information is registered: name, address, phone number and e-mail address. If you decide to add an alternative delivery address, it will be registered as well.

Information is kept for a minimum period of five years as required by law.

Responsibility for the data is held by:

Made by Bent

Lasse Sundgaard
Lübeckerstrasse 82

22087 Hamburg
Phone:+49 (0)176 591 301 85
VAT no: DE317627708


If webshop discovers that information about the customer is incorrect or misleading, webshop reserves the right to correct or delete this information to ensure the procedure is carried out accurately from the start.

The customer is not obliged to provide webshop with the required information. However, in the event that the customer refuses to provide the required information, Webshop is entitled to reject the customer’s order.

At any time may the customer request a copy of their personal data registered at webshop.

The customer may file a complaint about how webshop processes customer information at webshop or the German Data Protection Authority.


§ 10 Marketing communication

The email address webshop has received in connection with the customer’s order at madebybent.com will not be used by webshop or third part for marketing purposes.

The email address is only used for communication related to the given order.


§ 11 Right to complain

Customer has the option to file a complaint (which shall be submitted in writing) to hello@madebybent.com.